Help
Problems Logging On
- What does the error message "Invalid Logon" mean whenever I try to login to My Account?
- What does the error message "Request Can Not Be Completed" mean?
- What do I need to login to My Account?
- How do get a PIN?
- How do I enroll for the first time?
- Which login link should I use?
Problems Accessing Pages
- What does the error message "Request Can Not Be Completed" mean?
- I can not open plan documents and/or forms?
Security
- What happens if I forget to log out?
- What if I share a computer with someone?
Enrollment
- How do I enroll for the first time?
- How do I change the amount I am contributing to the plan?
- How do I change my future investment elections?
- What is the difference between changing my future investment election and placing an exchange?
Exchanges
- How do I move money between investments?
- What is the difference between changing my future investment election and placing an exchange?
- How does "Move Shares" work?
- How does "Reallocate Current Balance by Percentage" work?
- When are exchanges executed?
- What is a pending exchange?
My Accounts
- When are 401(k) deferrals deposited?
- How are contributions split between my accounts?
- What is vesting and where do I find it on-line?
- What account information can I view online?
If you have a specific question(s) regarding your Plan or a technical problem logging-into our site, you can contact the DRS Help Desk directly via email, 24 hours a day, at helpdesk@drs401k.com or via phone, toll free, at (888) 377-4015 Monday – Friday 8:00am to 5:00pm MT.
