Problems Accessing Pages
What does the error message "Request Can Not Be Completed" mean?
The message you are getting is one that comes up when someone tries to access information after their session has been closed. A session can be closed by either logging out or by being inactive for 10 minutes. This security feature prevents you from accidentally leaving a session open and having someone take advantage of that.
In general, when you get this message you should try to log-in again. However, if you are getting the message immediately each time you log-in, then your browser is probably not really going to our server and logging you in. Instead it is serving you a cached page from your prior session. Since that prior session is closed, every time you try and click on something on the page you get the closed session message again.
If you are getting this message after logging-on each time, clear your browser's cache and/or restart your browser. If you need any help doing this, please email us at the address below with what browser and operating system you are using and we would be happy to give you complete instructions.
I can not open plan documents and/or forms?
These documents are Adobe Acrobat (.pdf) documents. You can download the Adobe Acrobat Reader for free from Adobe. If you have Adobe Acrobat and are still having trouble with documents, please email us at the address below.
If you have a specific question(s) regarding your Plan or a technical problem logging into our site, you can contact the DRS Help Desk directly via email, 24 hours a day, at helpdesk@drs401k.com or via phone, toll free, at 1-888-377-4015 Monday – Friday 9am to 6pm MT.
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