Help

Problems Logging On

  • What does the error message "Invalid Logon" mean whenever I try to login to My Account?
  • What does the error message "Request Can Not Be Completed" mean?
  • What do I need to login to My Account?
  • How do get a PIN?
  • How do I enroll for the first time?
  • Which login link should I use?

 

Problems Accessing Pages

  • What does the error message "Request Can Not Be Completed" mean?
  • I can not open plan documents and/or forms?

Security

  • What happens if I forget to log out?
  • What if I share a computer with someone?

Enrollment

  • How do I enroll for the first time?
  • How do I change the amount I am contributing to the plan?
  • How do I change my future investment elections?
  • What is the difference between changing my future investment election and placing an exchange?

Exchanges

  • How do I move money between investments?
  • What is the difference between changing my future investment election and placing an exchange?
  • How does "Move Shares" work?
  • How does "Reallocate Current Balance by Percentage" work?
  • When are exchanges executed?
  • What is a pending exchange?

My Accounts

  • When are 401(k) deferrals deposited?
  • How are contributions split between my accounts?
  • What is vesting and where do I find it on-line?
  • What account information can I view online?

Secure Email

  • Why would I want to encrypt email sent to DRS?
  • What do I do when I receive an email titled "DRS Secured Message" for the first time?
  • How can I setup the ability to send encrypted email to DRS?
  • I use PGP Desktop already. Do I need to setup PGP Satellite as well?

 

If you have a specific question(s) regarding your Plan or a technical problem logging-into our site, you can contact the DRS Help Desk directly via email, 24 hours a day, at helpdesk@drs401k.com or via phone, toll free, at (888) 377-4015 Monday – Friday 8am to 6pm MT.

 

How To Videos

DRS’ website makes it easy for plan participants and plan sponsors to establish and maintain a retirement ready plan with a wide variety of tools and resources. Click here to see videos to get step by step instructions on how to access your plan.