Problems Logging On
• What does the error message "Invalid Logon" mean whenever I try to login to My Account?
• What does the error message "Request Can Not Be Completed" mean?
• What do I need to login to My Account?
• How do get a PIN?
• How do I enroll for the first time?
• Which login link should I use?
Problems Accessing Pages
• What does the error message "Request Can Not Be Completed" mean?
• I can not open plan documents and/or forms?
Security
• What happens if I forget to log out?
• What if I share a computer with someone?
Enrollment
• How do I enroll for the first time?
• How do I change the amount I am contributing to the plan?
• How do I change my future investment elections?
• What is the difference between changing my future investment election and placing an exchange?
Exchanges
• How do I move money between investments?
• What is the difference between changing my future investment election and placing an exchange?
• How does "Move Shares" work?
• How does "Reallocate Current Balance by Percentage" work?
• When are exchanges executed?
• What is a pending exchange?
My Accounts
• When are 401(k) deferrals deposited?
• How are contributions split between my accounts?
• What is vesting and where do I find it on-line?
• What account information can I view online?
Secure Email
• Why would I want to encrypt email sent to DRS?
• What do I do when I receive an email titled "DRS Secured Message" for the first time?
• How can I setup the ability to send encrypted email to DRS?
• I use PGP Desktop already. Do I need to setup PGP Satellite as well?
If you have a specific question(s) regarding your Plan or a technical problem logging-into our site, you can contact the DRS Help Desk directly via email, 24 hours a day, at helpdesk@drs401k.com or via phone, toll free, at (888) 377-4015 Monday – Friday 8am to 6pm MT. |
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